iPhone X users complain their screens on £1k devices don’t turn on when receiving a call so they can’t tell who’s ringing them
Apple have told users to fix the bug by reinstalling the phone's operating system but customers say it hasn't worked.
USERS of the iPhone X have complained that their £1,000 device doesn't show who is ringing them.
They claim that when they receive an incoming call their phone rings and vibrates but that the screen doesn't turn on.
It means they have no idea who is ringing them making it difficult to decide whether or not they should accept the call.
Writing on Apple's forum last month, one user said: "When receiving incoming calls on iPhone X, it only rings and vibrates, there is no display on screen."
Another said: "The iPhone X screen does not come on till the third ring but the sound is fine. After three rings the screen shows the caller.
"After switching off and on the phone the problem goes away but again repeats after a few days."
Apple recommended to multiple users that they should reinstall the phone's operating system as a way of fixing the bug.
However, it appears not to have solved the problem.
Following an attempted fix in December, one user said: "After a few days the problem has again started recurring.
"When I switch off and on the phone, the problem goes away, but starts after again after a few days."
The iPhone X, which sets customers back a whopping £999, was released in the UK last November.
It has been beset with problems with the company reportedly slashing its sales forecast.
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As a result shares in the world's most valuable company have dropped.
It has been rumoured they could release an iPhone X2 this year to try and revive their fortunes.
Apple have been contacted for comment.
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